1. Al Kamal Import Office Co. Ltd.[1/2014 – Present]

Decision Support System Department
Information Technology

IT Manager,

• Manage IT Services, SAP Functional & Technical Support Teams.

• Installed Data Center Environment Monitoring System.

• Improve Data Center Air Cooling flow and cycling.

• Improve IT Infrastructure, connectivity bandwidth, services and support across the main office and 7 branches.

• Support the Core & End Users of SAP ECC6 with Modules; MM, SD, FI&CO, PM/QM, CS, and HCM

• Support Vistex Users in Finance Department to process and post the month-end claims.

• Support & train Document Management System (DMS) users.

• Implement and Support Company’s Time Attendance System with e-Gates in the main office and across the branches.

• Liaise with ERP Project Implementer, SAP Quality and SAP end users to resolve the issues and escalate them in timely manner.

• Partner with management to negotiate company’s issues or cross-functional conflicts between departments.

• Create more and improve the existing IT Policies and enforce them in the company.

• Contribute and participate to ISO Auditing

• Manage and develop IT Staff ‘s training plan and career path.

• Chair committees and attend conferences and seminars locally and internationally.

2. Al Kamal Import Office Co. Ltd.[12/2011 – Present]

Project Management
SAP ERP ECC 6 Project

Project Manager,

• Creating realistic and achievable project plan.

• Develop Request for Proposal – RFP and Request for Information – RFI

• Evaluate Project Plan, Chart, Timeline and Deliverables.

• Develop strategies to overcome project obstacles.

• Control the project budget, leading time, processes redundancies.

• Solid working knowledge of Project Management Methodologies.

• Manage Project Core Teams and diverse teams of professional.

• Negotiate project contractual terms of the project

• Assist SAP implementer collecting business requirements.

• Assist users transferring knowledge effectively to implementer consultants.

• Conduct readiness assessment, evaluate results, and present findings in a logical easy-to read and understanding manner..

• Develop a set of actionable and targeted change management plans; i.e. communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.

• Review and require revision all of the project documents; business blue print, business process procedures, system realization & integration, user testing, user acceptance, user training, cutover procedure and Go Live or system run book.

• Evaluate and review system quality observations and findings.

• Keep the shareholder, project stakeholders and department heads with the status of the project progress.

3. The Kanoo Group[4/2005 – 6/2011]

Kanoo Group, Bur Dubai, Dubai, UAE

Computer Services Division, IT Department

IT Manager, UAE & Oman

• IT Division is part of the Group Management of YBAKanoo based in Bahrain.

• Reports to Bahrain Group IT Management based in Main Office, Bahrain.

• Mange UAE IT department staff who supports over 700 users across UAE & Oman.

• IT Department consists of Application, Operations, Network, and PC User Support via telephone, fax, email and online support including site visits.

• Manage 27 data lines, 36 servers, 6 mail servers, 18 WAN spread across UAE (150 Km radius)

• Participate in managing the UAE & Oman Unix & Windows Applications; Network Virtualization/SAN/VMware and Blades Servers and wireless networks.

• Participate in managing the Unix System Applications Integration; Payroll, VDS/Shipping, JPIS/Cargo Services, Commercial System (Machinery, GLRC)

• Attend the project pilot presentation, & testing of the new system applications integration.

• Study and analyze user’s requirements and business needs and recommend the most feasible, comprehensive and scalable solution (s) to enhance business activities and/or improve and develop business processes.

• Plan the annual IT strategic divisional plan and specify and evaluate the required hardware and other network computing equipment.

• Established the IT Help Desk to provide users with IT services and support across UAE & Oman.

• Ensure the system applications operation during the 24x7 thru 365 days a year provided after hours and holidays support.

• Develop staff career movements, training & personal development, job skills and apply open door policy to all staff members through frequent meetings; weekly and monthly IT Hour Break

• Attend frequent IT conferences & seminars, participate in Dubai Quality Award (DQA) assessments & reviews, and attend DQA ceremonies in Dubai and Abu Dhabi areas.

• Conduct frequent user site visits and division/department heads across UAE & Oman.

Kanoo Group Reward

IT Groups & Communities

Management & Technical Training & Personal Development

Attend the following training courses:

• Management Training

• Technical Training

4. National Guard Health Affairs[10 / 1998 – 1 / 2004]

King Abdulaziz Medical City, W.R., King Khalid Hospital, Jeddah, Saudi Arabia Information Services Department (ISD), W.R.

 Operations Section Manager, W.R.

 Operations & User Support/Help Desk Section Manager, W.R.

PROMOTION & REWARDS:

Received Letter of Appreciation & REWARD from HE Dr. Fahad Abdul Jabbar, CEO National Guard Health Affairs (NGHA) for the successful accomplishment of the establishing the IT platform for Dar Al-Aman Health Care Center on June 15, 2002.

5. Saudi Arabian Oil Company - Saudi ARAMCO[12 / 1986 – 10 / 1998]

Dhahran, Saudi Arabia

Comp. Comms. & Office Srvcs, Comp. & Comms. Srvcs Dept

W/R Computer & Communications Services Division - Jeddah

Rabigh Computer & Communications Services Unit - Rabigh

Rabigh Customer Services & Help Desk, Group Leader / Supervisor

Network & Products Support Division - Dhahran

Electronic Messaging Administration Group

EDP System Analyst III

Saudi Arabian Marketing and Refining Co. SAMAREC

Information Services, - Quality Assurance (ISQA)

Sr. System Analyst

System Development Department (Head)

System Engineer

Marketing Support Systems ''MSS" Department

MSS - Paris La Defense, France 10 / 1987 - 3 / 1989

MSS - Jeddah, SAMAREC

PROMOTION & REWARDS:

• Received a 10-year Reward for the first ten years in Saudi Aramco in October 1996.

• Received a promotion from Saudi Aramco Grade code 11 to Grade code 12 in July 1994.

• Approved my job responsibility relocation from Dhahran to Rabigh in 6 /1996.

• Received Company recognition for Employee Outstanding Performance Reward in 4 / 1997

PROFESSIONAL SKILLS / ACTIVITIES / TRAINING

Management Training Center

Supervisor I 3 / 1977 Interpersonal Communications 6 / 1997

Rabigh PC Group 11 / 1996

Established this Group and started their activities with total number of 35 members. BBS, Newsletter and seminars were given to all members.

Aramco Project Stages 6/1996 – 10/1998

Computer & Communications Projects:

Involved with the following projects / special assignments:

1. Video Conferencing.

2. Computer & Network Data Close.

3. Premises Distribution System (PDS) LAN/WAN/MAN Project..

4. Rabigh Residential & Business Telephone Database Management Project.

Nortel (Northern Telecom Inc. “former”)-West Palm Beach, Florida, USA
[6 / 1984-10 / 1986]

Technical Field Engineer.

PCB Process Engineering Department

• Conducted primary study on performance and application feasibility for three Vision Inspection Systems: ORBOT PC/20, MVI Genesis 2000, and RI P256, designed and coded the communication link package for the Orbot PC/20 and the IBM PCIXT interface, defect statistical analysis package and generate engineering and production evaluation reports, and participated in the-Rack Distribution Evaluation Test project to determine the causes of undersized holes on PCB's manufactured.

Hybrid Manufacturing Engineering Department

• Installed, troubleshoot and programmed the CHICAGO and ESI Laser systems used in the Resistor Trimming Process, interfaced HP Instruments with Northern Telecom Electrical Test systems for Passive / Active Circuit Test Analysis, and modified and implemented the LTX Automatic Electrical Test System for testing high Density Surface Mounted products.